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Managing your account

Sign-up and email verification, password resets, your profile and country, email preferences, and account suspension.

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Signing up

Create an account with your name, email address and a password of at least 8 characters. Sign-up is open in the EU, the United Kingdom, the United States, Canada, Australia and New Zealand; elsewhere you'll see "This is still not available in your country."

Verifying your email

We send a verification link to your email address. You need to open it before you can reserve or use your dashboard. The link works on any device — you can sign up on your laptop and verify on your phone — and it takes you back to the page you were on when you signed up, such as the machine you wanted to reserve.

No email after a few minutes? Check your spam folder, then use Resend verification email on the verification page or when you next log in.

Logging in

Log in with your email address and password. If you arrived from a link — for example Reserve on a catalog card — you're taken back to it after logging in.

Forgotten password

Choose Forgot password? on the login page and enter your email address. We send a link to set a new password; it expires after a short time, so use it promptly. After resetting, log in with the new password.

Your profile

Settings in your dashboard has:

  • Name — change it at any time.
  • Country — shown but not editable. It decides your currency and VAT, and it's set from where you were when you signed up. If it's wrong, contact us.
  • Password — change it by entering your current password and a new one.
  • Email preferences — turn reminders on or off. See Emails.

SSH keys and startup scripts

Your SSH public keys and saved startup scripts belong to your account and are managed from the dashboard. See Generating a key and How startup scripts run.

Account suspension

We may suspend an account that breaks the Terms of Service — for example, for abuse of the machines or the network. When an account is suspended:

  • you're logged out on every device, and
  • logging in again shows a page explaining that the account is suspended, with a way to contact us.

If you think your account was suspended by mistake, contact us.

Closing your account

To close your account and have your personal data deleted, contact us from the email address on the account. Payment records we're legally required to keep are retained, as described in the Privacy Policy.